One of the good things about Philippine Airlines (PAL) is its flexibility when it comes to baggage allowance. Unlike some other airlines that limit passengers to one bag or luggage. PAL allows travelers to bring as many bags as they want as long as they don’t exceed their pre-purchased baggage allowance. This policy solves one of the most problematic dilemmas that passengers often face – how to fit all their belongings into a single luggage.
While this may seem like a trivial issue to some, those who frequently fly understand the stress and inconvenience associated with limited baggage allowance. Many passengers have found themselves in check-in counters, desperately attempting to cram their belongings into one bag to avoid additional fees or penalties imposed by airlines. This not only causes unnecessary stress to travelers but also leads to rushed packing, which can result in items being damaged or left behind.
PAL’s policy creates a more relaxed and hassle-free experience for passengers. It acknowledges the reality that people may have different packing needs or may be carrying more items due to various reasons like extended trips, relocation, or bringing gifts to loved ones. By allowing multiple bags within the pre-purchased baggage limit, PAL recognizes the diversity of its passengers’ travel requirements and offers a customer-friendly solution.
This is not to discredit or compare PAL with other airlines, but rather to emphasize that if PAL can implement such a policy, other airlines can do so too. It is not unusual to witness heated discussions at check-in counters as passengers find themselves in a bind, oftentimes unaware of luggage policies. The confusion also arises when airlines fail to clearly communicate any revisions or updates to their baggage rules, leading to frustrated passengers and disillusionment with the airline industry as a whole.
If airlines were to adopt PAL’s approach, it would undoubtedly improve the overall flying experience for passengers. Clear communication of baggage policies, including any changes, should be a top priority for all airlines. Offering flexibility in baggage allowance, while still adhering to reasonable limits for safety and efficiency, would alleviate stress and frustration for passengers.
In a highly competitive industry, airlines should strive to differentiate themselves by providing exceptional customer service. PAL’s flexible baggage allowance is an example of how one policy change can positively impact passengers’ overall perception and experience with an airline. By studying and implementing similar customer-friendly policies, other airlines have the opportunity to improve customer satisfaction and loyalty.
PAL’s allowance of multiple bags within the pre-purchased baggage allowance is a commendable policy that solves a common problem faced by travelers. It demonstrates that airlines can be flexible without compromising safety or efficiency. Other airlines should take note of the positive impact such a policy can have on customer satisfaction and consider implementing similar measures to enhance the overall flying experience.
